Shipping policy
SHIPPING POLICY
LakePoint Creations offers free standard shipping on orders shipped within the United States unless otherwise stated on the product page or at checkout.
Production and Processing
Many of our products are made to order. Because we work with multiple production partners and offer a variety of products, processing times may vary by item. Estimated production and delivery information may be provided on individual product pages or during checkout when available.
Delivery Times
Delivery times vary depending on the product, production location, destination, carrier, and other factors. Any delivery dates or timeframes shown on our website are estimates and are not guaranteed.
Orders containing multiple items may be produced or shipped from different locations and may arrive in separate packages at different times.
Shipping Delays
Once an order has been transferred to a shipping carrier, delays caused by the carrier, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control may affect delivery times.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before submitting your order. If you discover an error after placing an order, contact us as soon as possible. Because many products enter production shortly after an order is placed, we cannot guarantee that an address can be changed after an order has been submitted.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged or incorrect, or you believe it has been lost in transit, please contact us at support@lakepointcreations.us with your order information. For damaged or incorrect items, photographs may be requested so that we can evaluate the issue and arrange an appropriate resolution.
Please do not return an item unless we provide return instructions.
For additional information regarding refunds, replacements, and returns, please see our Return and Refund Policy.